Last updated: 26/09/2026

Lily Catherine Charms ("we," "us," "our") operates www.lilycatherine.shop. This policy explains what information we collect, how we use it, and the choices you have.
 

Information We Collect

• Information you provide us with: name, email, shipping/billing address, phone number, and payment details when you place an order, sign up for emails, or contact us.

• Automatically collected information: IP address, browser type, device information, and browsing behavior on our site, collected via cookies and similar technologies.

• Marketing data: if you subscribe to our email list, we collect your email and engagement activity (opens, clicks) through our email marketing platform.
   

How We Use Your Information

• To process and fulfill orders, including shipping and customer service

• To send order confirmations, shipping updates, and (if you've opted in) marketing emails

• To improve our website and product offerings through analytics

• To show you relevant ads on other platforms through retargeting (e.g., Meta/Google ads)

• To comply with legal obligations
   

Cookies & Tracking
We use cookies and similar technologies (including analytics and ad-retargeting pixels) to understand how visitors use our site and to show you relevant ads elsewhere online. You can control cookies through your browser settings; disabling them may affect site functionality.

Sharing Your Information
We do not sell your personal information. We share data only with:

• Service providers who help us operate (website hosting, payment processing, shipping carriers, email marketing platforms, analytics and advertising providers)

• Law enforcement or authorities when required by law
   

International Visitors & GDPR
We ship to and accept orders from customers in the EU, the UK, and other countries worldwide. If you are located in the EEA, UK, or Switzerland, you have rights under GDPR, including the right to access, correct, delete, or restrict the use of your personal data, and to withdraw consent for marketing at any time. To exercise these rights, contact us at [insert email].
 

Data Retention
We retain personal information as long as necessary to fulfill orders, comply with legal/tax obligations, resolve disputes, and enforce our agreements.
 

Children's Privacy
Our site is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
 

Your Choices

• Marketing emails: unsubscribe anytime via the link in any email

• Cookies: manage through your browser settings

• Data access/deletion: contact us at [insert email] to request a copy or deletion of your data
   

Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated "last updated" date.
 

Contact Us
Questions about this policy? Reach us at lilycatherine.shop@gmail.com.