Materials

Wire: Copper core wire with gold/silver plating

Allergens: All jewelry is hypoallergenic and nickel free

Crystals: Natural gemstones may vary slightly in color, pattern, and size from piece to piece

Pearls: Freshwater pearls are natural and may have subtle variations in shape, size, and luster

Findings/Clasps: Gold/silver plated stainless steel

Caring for Your Jewelry

Do:

Wipe gently with a soft, dry cloth after wearing to remove oils and residue

Remove jewelry before swimming, showering, and exercising

Put jewelry on after applying lotion, perfume, and hairspray

Avoid:

Water, chlorine, and salt water (can tarnish wire and dull stones)

Harsh chemicals, including cleaning products and perfume

Tarnishing: Wire and metal findings may naturally tarnish over time with air exposure — this is normal and not a defect. Gently polish with a Jewelry polishing cloth to restore shine.

Sizing & Fit: Bracelets and rings are made to the size specified at checkout. Wire-wrapped pieces have a small amount of flexibility to resize. If they are overstretched, wrap around a cylindrical object to reshape.

Questions? I want you to love your jewelry for years to come. If you have care questions or something doesn't seem right, reach out anytime at lilycatherine.shop@gmail.com.

Thank you for shopping with Lily Catherine Charms! Each piece is handmade with care, and I want you to love what you receive. If something isn't right, here's how I'll help.

Return window: You may return unworn items in their original condition within 14 days of delivery.

How to start a return: Email lilycatherine.shop@gmail.com with your order number and the reason for your return. I'll reply within 1-2 business days with return instructions. Please don't send items back before contacting me.

Refunds: Once your return arrives and is inspected, I'll issue a refund to your original payment method within 5-7 business days. Original shipping costs are non-refundable, and return shipping is the buyer's responsibility unless the return is due to my error.

Damaged, defective, or incorrect items: If your order arrives damaged or isn't what you ordered, contact me within 7 days of delivery with a photo. I'll send a free replacement or a full refund, including shipping.

Exchanges: Need a different size or style? Contact me within 30 days, and I'll happily arrange an exchange, subject to availability.

Non-returnable items

• Custom, personalized, or engraved pieces (unless damaged or incorrect)

• Items marked final sale

• Items that have been worn, resized, altered, or damaged after delivery

Handmade notes: Because each piece is handmade, small variations in wire wrapping, stones, and pearls are normal and part of the charm. These variations aren't considered defects.

Lost or delayed packages: If your tracking shows it as delivered but you can't find your package, please contact me and check with your neighbors and your carrier first. I'll work with you to resolve it.

Questions? Reach out anytime at lilycatherine.shop@gmail.com. I'm happy to help!

Free Standard Shipping: Enjoy free standard shipping on all U.S. orders of $30 or more! Orders under $30 ship for a flat rate of $5.

Processing Time: Each piece is handmade to order. Please allow 2-3 business days for your order to be crafted before it ships. During busy seasons or sales, processing may take a little longer. I'll always keep you updated.

Shipping Time: Once your order ships, standard shipping typically takes 2-4 business days within the U.S.

Shipping Method & Carrier: Orders ship via USPS with tracking included. You'll receive a confirmation email with your tracking number as soon as your order ships.

Expedited Shipping: Need it faster? Expedited UPS shipping is available at checkout for an additional fee, with typical delivery in 1-2 days.

International Shipping

• I ship internationally! Rates and delivery times are calculated at checkout based on your location. Please note: international orders may be subject to customs fees, taxes, or import duties, which are the buyer's responsibility.

Order Tracking: Once your order ships, you'll get an email with tracking info. You can also check your order status anytime by logging into your account or contacting me directly.

Shipping Delays: While I do my best to get your order to you quickly, delays can occasionally happen due to carrier issues, weather, or high-volume seasons (like holidays). Thanks for your patience!

Questions About Your Order? Reach out anytime at lilycatherine.shop@gmail.com.